Legal
Refund Policy
What to expect when you start a trial, cancel, or request a refund.
Last updated: August 3, 2026
1. Free trial
New members can start with a 7-day free trial. During the trial, you have full access to the current case study library and member dashboard. No payment is required until the trial period ends.
If you cancel before the trial ends, you will not be charged. You can cancel anytime from your account settings or by contacting us
2. Monthly billing
After the trial period, your membership will automatically renew monthly at the then-current subscription price. You authorize us to charge your chosen payment method on each renewal date.
3. Cancellation
You can cancel your membership at any time. Cancellation stops the next billing cycle. You will continue to have access until the end of your current paid period.
- Cancel from your account dashboard, or
- Email us at support@listedmodels.com with your account email.
4. Refund eligibility
Because the membership provides immediate access to digital content, we generally do not offer refunds for paid monthly subscriptions. If you believe you have a special circumstance, contact us within 7 days of the charge and we will review your request on a case-by-case basis.
5. Failed or disputed payments
If a payment fails, we may retry the charge and may suspend access until payment is successfully processed. If you dispute a charge without first contacting us, we reserve the right to terminate your account.
6. Changes to this Policy
We may update this Refund Policy from time to time. The latest version will always be available on this page.
7. Contact us
For any billing, cancellation, or refund questions, please contact us at support@listedmodels.com.